Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a refund. HillbillyWizard.com will pay the return shipping costs if the return is a result of our error (example: you received an incorrect or defective item). Please note that used items are not eligible for returns. There will be a 20% restocking fee applied to items returned that were not a result of HillbillyWizard.com’s error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We ship UPS, FedEx and USPS. Sorry we are NOT able to ship internationally. If you wish to order a part to be shipped outside of the USA we recommend use of a package forwarding service (Simply enter the shipping address they provide you upon checkout). If you don't already have a package forwarder in mind, an internet search should provide you with many options. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Many military surplus items are export controlled. We don’t make the rules, we just follow them.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.